▲ Module · User support
First-line support, answered instantly.
Baltus answers your customers from your own knowledge and their account history — resolving the routine, escalating the rest with full context.
For the founderCustomers answered instantly, in your tone of voice.
For financeBilling questions resolved with the real invoice line.
C
Customer · Vela
Why was I invoiced €2,180 this month? Last month was less.
B
Baltus
Your plan includes 5 seats; in April you added 2 seats on the 9th, prorated to €2,180. Here's the invoice breakdown. Anything else?
C
Perfect, thanks!
What support handles
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Grounded answers
Replies built from your docs and the customer's real account — never invented.
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Billing questions
"Why this amount?" answered with the exact invoice line, instantly.
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Smart escalation
What it can't resolve goes to a human with the full thread and context.
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Multilingual
Answers in the customer's language, in your tone of voice.
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Across channels
Email, chat and portal — one consistent first line.
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Feeds CRM
Every conversation logged to the account automatically.
Connect
Point Baltus at your docs and inbox.
It answers
Routine questions resolved in seconds, on brand.
You handle the rest
Escalations arrive summarised, with a suggested reply.
Because Baltus can see invoices, contracts and CRM history, it answers the questions that usually need a human — correctly, and with the receipts.